Terms and Conditions (AGB)

1. General information, scope of application AGB

1.1 All deliveries and services provided by MAVABO, represented by Max Valentin Bohle, Bunsenstr. 1, D-32052 Herford, Germany (hereinafter referred to as "MAVABO"), are based exclusively on the following General Terms and Conditions in the version valid at the time of the order. Deviating terms and conditions shall only apply if they have been expressly agreed in writing.

1.2 Customers within the meaning of these terms and conditions are both consumers and entrepreneurs. Consumers are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity. Entrepreneurs are natural or legal persons or partnerships with legal capacity who, when concluding a contract with MAVABO, are acting in the exercise of their commercial or independent professional activity.

2. Conclusion of contract, coming into effect of the contract

2.1 Orders can be placed by telephone, email, fax or in our online shop. By placing your order, you are making a binding offer to conclude a contract. We accept this offer by sending you a confirmation by email, fax or post within 72 hours of receiving your order. The contract is concluded when this order confirmation is sent.

2.2 You can view the contents of your shopping basket at any time without obligation by clicking on the [Shopping basket] button. Products can be removed by clicking on the [Delete item] icon or adjusted by changing the quantity [Change quantity]. To complete your purchase, click on "Next step". You then have the option of setting up a customer account, entering your order details and selecting the shipping and payment method. In the final step, you will see an overview under "Please check your order" and can change any details if necessary. To confirm your order, you must accept our General Terms and Conditions and click on the [Buy] button.

2.3 The contractual partner is:

MAVABO
Max Valentin Bohle

Bunsenstr. 1
D-32052 Herford
Germany

Tel.: +49 (0) 175 4968 81
Email: info@mavabo-jewels.com

Website: http://www.mavabo-jewels.com

USt-IdNr.:

3. Storage of the contract text

We store your order and the order data you have entered. You will receive an e-mail with the order confirmation containing all order data. You can print out your order and the General Terms and Conditions before submitting them. If you have a customer account, you can access your orders at any time.

4. Right of withdrawal for consumers

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (MAVABO, Max Valentin Bohle, Bunsenstr. 1, D-32052 Herford, Germany, tel. +49 (0) 175 4968481, email: info@mavabo-jewels.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs for a delivery other than the standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling that is not necessary for testing the condition, properties and functionality of the goods.

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. engravings commissioned by you).

5. Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To 

MAVABO
Max Valentin Bohle

Bunsenstr. 1
D-32052 Herford
Germany

Tel.: +49 (0) 175 4968 81
Email: info@mavabo-jewels.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*),  

Name of consumer(s),  
Address of consumer(s)

Signature of consumer(s) (only for paper notifications)

(*) Please delete as applicable.

6. Prices

All prices are exclusive of statutory value added tax, any customs duties and all other price components and shipping costs.

7. Terms of payment

7.1 Payment can be made either in advance, by invoice, credit card, cash on delivery, PayPal, AmazonPay or instant bank transfer. If you choose to pay in advance, you will receive our bank details in the order confirmation and the goods will be delivered after receipt of payment. The invoice amount must be transferred to our account within 14 days. If you pay by credit card, your account will be charged when you complete your order. If you pay by PayPal, AmazonPay or instant transfer, you will be redirected to the payment pages of the respective provider. Cash on delivery payments are due upon receipt of the goods.

7.2 For consumers, a default interest rate of 5% above the base rate applies in the event of late payment. For businesses, the default interest rate is 8% above the base rate. We reserve the right to prove and claim higher damages caused by default.

8. Delivery conditions

8.1 We deliver exclusively within Germany and to the following countries: Argentina, Australia, Belgium, Brazil, Bulgaria, Denmark, Estonia, Finland, France, Greece, India, Ireland, Italy, Canada, Qatar, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, New Zealand, Netherlands, Norway, Austria, Philippines, Poland, Portugal, Romania, Saudi Arabia, Sweden, Switzerland, Singapore, Slovakia, Slovenia, Spain, South Africa, Czechia, Hungary, USA, United Arab Emirates, United Kingdom (UK), Cyprus.

8.2 Unless otherwise stated, the goods will be shipped within one week of receipt of payment. The delivery time is 5–7 days.

9. Warranty and liability

The warranty is provided in accordance with the statutory provisions.

10. Customer service

If you have any questions, complaints or claims, please contact us on weekdays from 8:00 a.m. to 4:30 p.m. on +49 (0) 175 4968481 or by email at info@mavabo-jewels.com.

11. Legal system, place of jurisdiction

11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. In the event of disputes regarding the meaning and interpretation of clauses in the English version of these General Terms and Conditions, the German wording shall prevail.

11.2 For customers who conclude the contract for a purpose that is not attributable to their professional or commercial activity (consumers), this choice of law shall only apply insofar as it is permitted by mandatory provisions of the law of the country in which they have their habitual residence.

11.3 For all disputes arising from the contractual relationship, if the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be Bad Oeynhausen.

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12.1 The contract languages are German and English.

12.2 If one or more provisions of these General Terms and Conditions are invalid, the remainder of the contract shall remain valid. Insofar as the provisions are invalid, the content of the contract shall be governed by the statutory provisions.